The benefits of XHUMA Professional speak directly to the key challenges which have been observed across a number of Professional Associations, Faith-based Organisations, Membership Organizations, Trade Unions etc., in crucial areas such as managing operations, driving participation and collaboration, capturing data insights and servicing membership.
XHUMA Professional presents an opportunity to significantly improve the participation, productivity and information access for the membership organisation, its members, as well as the other relevant stakeholders of the eco-system.
Many Membership Organisations cited cumbersome processes in managing new registrations, and in servicing queries related to registration status. XHUMA gives membership associations the ability for new members to register on-line and seamlessly upload any required documents. With participants increasingly becoming more tech savvy, having an online registration component for member information management is increasingly important. Further, evaluation personnel can collaborate, assess applications, confirm, suspend, add judgements or delete accounts entirely on line.
XHUMA includes an on-line payment tracking module which eases the burden for members – particularly those living abroad! XHUMA’s online payment tracking module enables registrants to electronically notify the Association of payments that have been issued (either online or offline), supply all supporting documentation and receive an electronic receipt once the payment has been verified.
The cost of physical space to maintain multiple years of hard-copy records, the cost to maintain increasing numbers of secretarial staff, as well as the cost of physically calling or mailing information to members and stakeholders, is both time consuming and prohibitively expensive.
XHUMA eliminates the need for a number of traditional administrative functions while improving organisations’ flexibility and response times. XHUMA is a professionally built Software as a Service (SaaS) platform in which members and stakeholders access the system via the internet or mobile device. Organisation / Network / Association updates are pushed automatically to members. As such everyone within the network can exchange information, access real-time updates and respond to requests.
No office space is needed for servers or for physical storage equipment such as file cabinets. Any hard-copy reports, certificates or receipts required can be easily printed on an as-needed basis by the relevant stakeholder.
Used in All XHUMA sites technology to encrypt all communications between the infrastructure servers and any person browsing the public and login areas of the service. SSL certificates are applied to all the domains and sub-domains used to access the application. This allows https communication for all data transfers including login credentials, profile details, member data, etc.
(Encryption of Usernames/Passwords) - Database encryption ensures that user login credentials are stored in the system's databases in their encrypted format. Therefore the actual login credentials(usernames, passwords) will never be stored in databases. In the event of unauthorized access to the system's database, login credentials remain unreadable and un-associated with specific profiles on the platform.
All application and data servers run the latest firewall software updates that deter hacker attacks and unauthorised access to the core servers. The current Linux servers employed for hosting Xhuma run the latest versions of IPtables and UFW; configured to monitor and restrict server access ports. In addition to software firewalls a core hardware firewall is applied with monitoring and alerts functionality.
The server clusters currently used to host Xhuma and other websites can automatically backup each server with all its content on a weekly basis. Each backup is typically retained for four weeks. These backups will be used to quickly recover or backdate the system should any serious system failures arise. In the event that a server is compromised by hackers, the last backup can be quickly deployed onto a new server with a new IP address and the domain pointed to the new host.
XHUMA servers come with tools for monitoring resource usage that generate email and other alerts/notifications to administrators when events of interest occur. Alert policies are configured to monitor certain resource thresholds that may indicate potential hack attacks (Denial of Service, DOD, etc.) and other types of attacks. These alerts are early warnings and will mobilize our team to take the necessary actions to keep systems secure.
All system update files being uploaded to the server are scanned for viruses and malware before being accepted on to the system. Any malicious software encountered is quarantined and destroyed. Monitoring software is enabled on the cloud servers to regularly report on the health of the system
As far as ISO compliance of data servers is concerned the infrastructures and facilities we currently use are certified as below:
|ISO27001:2005||SSAE16 Type II certified|
|ISO22301:2012||SSAE16 SOC-1 Type II certified.|
|ISO9001||SSAE16 SOC-2 Type II certified.|
|ISO14001||SSAE16 SOC-3 compliant.|
|ISO50001||SSAE16 / ISAE 3402 certified.|
Only persons/businesses which a membership organisation validates as members are invited to create a unique username and password to access the platform.
The platform allows multiple administrators to log into the system each with customized level of access as defined by the Organisation. Each account can perform specific authorized tasks on behalf of the organisation. As such, the system possesses functionality for assigning and revoking administrator roles and permissions as required
The system’s databases and architecture are designed to log the dates that information transfers occur and the actors that initiate these transfers. The fully deployed platform will employ a robust audit trail system that would be easy to navigate by the client.
Ensuring that the right information, opportunities and event notifications are reaching as much of the community as possible, was considered difficult with many organizations’ previous member management or reporting systems. Many organizations were unable to keep participants informed about upcoming activities, professional development opportunities and changes to fees or license structures, because they didn’t have the staff to devote the time or their previous system didn’t allow for bulk, interactive, collaborative and social communications.
XHUMA comes with a number of collaboration and community-building tools aimed at increasing the participation and involvement of existing members. With XHUMA, organisations, through a wide array of embedded social media tools and methods can send bulk emails or texts to an identified category of users. Communication that used to be either impossible or extremely time-consuming can now be accomplished in minutes. XHUMA even allows the creation of custom groups to deliver specific content and opportunities to groups of selected individuals on an on-going basis.
The inability or difficulty to access current and past payment and membership data to understand trends, to make data-driven decisions and to be proactive in the management of issues is a challenge for many Membership Organisations. Associations crave richer insight around registrant data, member feedback and overall member and stakeholder utilization of services offered and resources allocated.
XHUMA comes with a number of filter and reporting tools as well as dashboard analytics which visually represent your real-time data. XHUMA provides access to numerous dashboard reports including revenue by specialization or fee type, active and inactive members, unverified payments, member location and business sector among a host of others. Members are also availed real-time reporting and search tools for customized queries and data exports – all to deliver greater data insights, improve revenue management, increase participation rates and achieve better overall stakeholder satisfaction.
The XHUMA platform is an on-line (cloud-based) software as a service (SaaS) model. This means that there is no requirement for IT infrastructure or personnel at the client site. Subscription to the platform covers hosting, security upgrades, support for your user-base, and is paid for through one low yearly fee.
The XHUMA technology platform is backed by best-in-class data center and computer infrastructure, providing a redundant cloud setting supported by highly-skilled technology professionals.
All XHUMA products provide our customers with a high degree of reliability, protection and scalability. There are no hidden costs or surprises. The first year’s subscription also includes training so that your team can get up-to-date quickly. Additionally, the XHUMA team provides responsive and on-going user support should any ad hoc issue arise. XHUMA is a one stop solution to facilitate organisational digital transformation!
Along with your subscription to the XHUMA platform, we can easily integrate a professionally-built, XHUMA-powered website as a value-added benefit. This site can be managed through your XHUMA profile which brings technical know-how required to update and manage your site almost to zero.
Many Membership Organisations experience significant difficulty finding ways to drive distinctive value to stakeholders.
XHUMA provides a common, collaborative platform to unleash new value opportunities across member and stakeholder eco-systems. XHUMA is a single online platform which seamlessly integrates a range of functionality, thereby enhancing linkages and promoting capability discovery and opportunity matching. It can connect businesses, professionals and membership organisations with other players in their industry, thus positioning clients to create and deliver ever-increasing growth and value opportunities to their members / stakeholders.
XHUMA enables members of Business Associations to easily receive and submit documents such as RFPs, RFQs, employment notices and tenders. It also facilitates the promotion, coordination and management of events (such as seminars, trainings, meetings, etc). Users can put in the event details, attach a flyer and post the event to individuals, groups, or the entire network as desired. Recipients can make comments or ask for additional information. The platform also offers the generation of confirmed lists of participants for use in event planning as well as on-the-day event management.
From a financial point of view, these benefits result in greater member retention and also open the possibility to new revenue flows into the organisation. The quantum of the value of such benefits is determined by the determination of Business Association members to seek out new value-generating partnerships and alliances, and the level of collaboration between the client and the supportive software provider.
XHUMA is a revolutionary tool that can bring together all the stakeholders in the event eco-system. Speakers, Sponsors, Delegates and Organizers now have the ability to interact, promote and benefit from alerts, updates and business opportunities, before the event begins as well as long after it’s over. This integrated platform also allows you the organizer, easy management of RSVP lists, agendas, presentations and fees.
Persons who would like to reach your target group no longer have to place an ad in the paper. Indeed, investment required to produce content with an ad agency and then book advertising space on local television or with the print media, as with the traditional model, has become prohibitive in today's economy given the digital resources. For sure, savvy marketing / PR professionals and event promoters are building relationships directly with MOs whose membership is genuinely interested or predisposed to their content. This is a win – win for all sides.
XHUMA allows your members to post opportunities to the platform which their network colleages can benefit from. Opportunities can be in the form of requests for proposals (RFP), requests for information (RFIs), direct orders or otherwise. Going beyond just networking, XHUMA allows stakeholders to actually close deals and payment using the e-commerce website that XHUMA provides.
Even the most motivated people cannot always be present. Who has time get to another meeting these days? XHUMA enables your organisation to offer a new category base of members through virtual membership. All the convenience and prestige of being a member of your organisation can now be made available to new potential category of members without the cost of physically being there!
XHUMA facilitates member registration on-line, as well as on-line collaboration for internal membership evaluation review committees. Many professional associations and membership organisations cited cumbersome processes in managing new registrations, and in servicing queries related to registration status. XHUMA gives membership associations the ability for new members to register on-line and seamlessly upload any required documents. With participants increasingly becoming more tech savvy, having an online registration component is increasingly important. Further, evaluation personnel can collaborate, assess applications, confirm, suspend, add judgements or delete accounts entirely on-line.”
XHUMA comes with a number of collaboration and community-building tools aimed at increasing the participation of existing members and building their capacity. With XHUMA, organisations, through a wide array of embedded social media tools and methods can conduct online trainings or deliver specific content and opportunities to groups of selected individuals on an on-going basis. Communication that used to be either impossible or extremely time-consuming can now be accomplished in minutes.